Refund policy
At EDIT, we strive to provide our customers with the best shopping experience.
Due to the nature of our products, opened, used, or tampered products cannot be returned, exchanged, reused, or resold once delivered.
Our products may contain active extracts, fragrances, and ingredients. Damage resulting from negligence, improper storage, misuse, incorrect application, or failure to follow product instructions is not covered under this Policy.
This Policy also does not cover adverse reactions arising from individual sensitivities or allergies to any ingredient. Customers are encouraged to review ingredient information carefully and perform a patch test before use where applicable.
REFUND POLICY
EDIT is not responsible for any damage occurring after successful delivery of the products.
For claims involving:
• Missing items
• Leakage
• Breakage
• Damaged products
• Incorrect products received
an unboxing video showing the original packaging and product condition is mandatory for investigation and verification.
Customers are advised to inspect the package upon delivery. If the package appears visibly tampered with, damaged, opened, or defective, customers should refuse delivery at the time of receipt.
If an order is marked as delivered but has not been received, the customer must report the issue within 3 days of the delivery status update. Claims submitted after this period may not be eligible for review.
Refund requests must be submitted within 48 hours of delivery along with all supporting evidence, including photographs, videos, and relevant order details.
Shipping and delivery charges, where applicable, are non-refundable.
Refund Processing
• Approved refunds for prepaid orders will be processed back to the original payment method used during purchase.
• Approved refunds for Cash on Delivery (COD) orders will be processed to the bank account details provided by the customer.
• Refund processing timelines may vary depending on the payment provider and banking institution.
• Once a refund is initiated, customers may receive transaction details or reference numbers where applicable.
RETURN POLICY
As a general policy, products cannot be returned once delivered.
Returns or exchanges may only be considered in exceptional circumstances involving:
• Transit damage
• Leakage
• Broken products
• Missing items
• Incorrect products received
All such requests are subject to verification and approval by EDIT.
Customers must report these issues within 24 to 48 hours of delivery and provide supporting evidence, including photographs and unboxing videos.
Failure to provide adequate evidence may result in rejection of the claim.
CANCELLATION POLICY
Orders may only be cancelled before they have been processed or dispatched from the warehouse.
Once an order has been dispatched, it cannot be cancelled.
For eligible cancellations:
• Prepaid order refunds will be processed back to the original payment method.
• Refund timelines may vary depending on the payment provider.
• Cash on Delivery orders do not require refund processing unless a payment has already been collected.
FREQUENTLY ASKED QUESTIONS
Q. How long does it take to receive a refund after approval?
A. Approved refunds are generally processed back to the original payment method. The time required for the refund to appear in your account depends on your payment provider, bank, or financial institution.
Q. Are opened or used products eligible for returns or refunds?
A. No. Opened, used, or tampered products are not eligible for return, exchange, or refund. Exceptions may apply only in cases involving transit damage, leakage, missing items, or incorrect products received.
Q. Can I cancel an order placed by mistake?
A. Yes, provided the order has not yet been processed or dispatched from the warehouse. Once dispatched, cancellations are not permitted.
Q. What evidence is required for damage or missing item claims?
A. Customers must provide a clear unboxing video showing the original packaging, product condition, and any visible damage, leakage, missing items, or discrepancies, along with relevant photographs if requested.
POLICY UPDATES
EDIT reserves the right to amend, modify, or update this Refund, Return & Cancellation Policy at any time without prior notice. Any updates will become effective immediately upon publication on the Website.