Refund Policy

Once your claim has been reviewed and approved, a refund or replacement will be initiated, depending on the nature of the issue.

  - Eligible Cases: Refunds are only applicable for verified cases involving damaged or defective products, incorrect products received, or missing items. Refunds will not be issued for products damaged due to misuse, improper storage, accidental damage after delivery, or personal fragrance preferences.
  - Processing Time: Approved refunds will be processed to the original payment method used while placing the order, typically within 7–10 business days from the date of approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Missing Delivery

If your order is marked as "Delivered" but has not been received, please contact our support team within 3 days of the delivery status update. Claims raised after this period may not be eligible for investigation or refund.